Shipping & Returns
We post using Royal Mail services in biodegradable packaging.
UK orders are posted via Royal Mail 2nd class signed for. International orders are sent Royal Mail Tracked.
UK orders - £1.50 for small items such as stickers and £4.00 for garments/combined orders
EU orders - £3.00 for small items such as stickers and £15.00 for garments/combined orders
Rest of world orders - £3.00 for small items such as stickers and £20.00 for garments/combined orders
We are not responsible for lost, stolen, delayed or damaged parcels.
We are also not responsible for incorrect shipping addresses. It is the customers responsibility to enter the correct address.
All receipts are kept as proof of postage so once it has been posted it is out of our hands.
Customs chargers are the customers responsiblity.
Refunds and Exchanges
As a made to order business we unfortunately do not accept refunds.
However, you can exchange your order for an alteration within 14 days.
If you need a smaller size or a shorter length then alterations are free of charge.
If you need a larger size or alternations made bigger/longer then there will be a fee to cover labour costs as another garment will have to be made.
Buyer pays return postage and postage to resend the item back out.
Please note you cannot exchange face coverings or scrunchies for hygiene reasons.
Any custom charges will need to be covered by the customer.