NEXT RESTOCK 1ST SEPT 9PM UK TIME 🍄 WORLDWIDE SHIPPING AVAILABLE 🌎 4-8 WEEKS PROCESSING TIME

FAQs

Processing Time

As we are a small independent business, everything we make is fully handmade by one gal so orders may take approx 4-6weeks or more for the items to be made and posted depending on how busy we are.

 

Fabric

Our fabric may vary slightly as occasionally we have to use different suppliers.

 

Garment Care

Please hand wash, hang to dry and iron on a low heat setting.

If you purchase an item with custom printed fabric, please take care when washing. The item will need to be washed prior to wearing so the fabric can relax and soften. Please either hand wash or wash on a gentle cycle at 30 degrees using detergent specifically for delicates, do not wring and then hang to dry.

 For items with vinyl printed designs, either hand wash or wash inside out on a gentle cycle and hang to dry. Please do not iron directly onto the vinyl.

Refunds and Exchanges

As a made to order business we unfortunately do not accept refunds or returns.

However, you can exchange your order for an alteration within 14 days.

If you need a smaller size or a shorter length then alterations are free of charge.*

If you need a larger size or alternations made bigger/longer then there will be a fee to cover labour costs as another garment will have to be made.*

*Buyer pays return postage and postage to resend the item back out.

*Please note you cannot exchange face coverings or scrunchies for hygiene reasons.

*Any custom charges to send back to me will need to be covered by the customer.

 

Postage

We post using Royal Mail services in recyclable  packaging.

UK orders are posted via Royal Mail 2nd class signed for.

International orders are sent Royal Mail Tracked.

We are not responsible for lost, stolen, delayed or damaged parcels.

We are also not responsible for incorrect shipping addresses. It is the customers responsibility to enter the correct address.

All receipts are kept as proof of postage so once it has been posted it is out of our hands.

Custom charges are the customers responsibility.

 

Our Ethics

As a small business we try to be as ethical and sustainable as possible.

Our clothing is made to order so only a small amount of fabric is kept at a time and ordered when needed.

Our patterns are cut out in a way to reduce as much fabric waste as possible.

Any fabric waste is creatively turned into other items such as scrunchies, stitched up products or are recycled.